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How to claim DOA
(Dead on arrival)
Received something different?
Any other issues?
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Please take a picture of the bag before opening.
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Remove the dead ones ASAP and start drip acclimating the live ones.
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Simply text us with your order screenshot or order number at 714-253-7174.
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Kindly allow us 24 hours for our friendly customer care team to assist you with an option of replacement or refund.
We sincerely apologize for such inconvinience! Please keep/disregard wrong batch, we will ship out correct one right away!
Please test us @ 714-253-7174 with your order# (or order screen shot) within 48hrs of arrival.
Do you have any other issues, concern, or questions? Please test us @ 714-253-7174, our professional customer service team will replay you promtly!
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